Delete Your Account

Permanent. This cannot be undone.

Fastest: delete it in the app

Open Top 5ive, go to Settings and scroll to the bottom — Danger Zone → Delete Account. Your account and everything below are removed immediately — no waiting on us.

If the app tells you the deletion could not be completed, nothing was removed and you are still signed in. Use the email route below and we'll do it by hand.

No longer have the app?

If you have uninstalled Top 5ive, can't sign in, or the in-app deletion reported an error, email us and we'll delete the account for you. Tapping the button below opens your mail app with the request already written — fill in your username so we can find the right account.

Email a deletion request

The address is privacy@top5ive.app. We confirm by reply and complete deletion within 30 days of verifying the request.

What gets deleted

• Your profile, username and avatar
• Your Top 5 lists, custom topics and custom penalties
• Your penalty videos and any videos you uploaded, together with every comment, like and view record attached to them
• Your AI battle memes and the images behind them
• Your likes, votes and voting history
• Your friends, followers, friend requests and blocked-user list
• Your chat conversations and the messages you sent in them
• Your coins, streaks, badges, daily challenges and leaderboard entries
• Your feedback, bug reports and support messages
• Your notifications, referral records and online-presence records

What we may keep

• The agreement you signed when you created the account. When you accept the Terms of Service, Privacy Policy and content policies at sign-up you type your full legal name as an electronic signature. We keep that record — the name you typed, which documents you accepted, the date and time, and the device model and iOS version you accepted them on — after deletion, because it is the proof that consent was given and it would be worthless if it disappeared with the account. Nothing else is stored on it, it is never used for marketing or profiling, and it is not linked to your gameplay data once the account is gone. Our legal basis is our legitimate interest in being able to evidence that agreement, and we keep it for as long as a claim about it could still be brought. To ask about or object to this record, email privacy@top5ive.app.
• Moderation records. Reports filed about you or by you, and the decisions taken on them, outlive the account. They are the record of why content was removed or an account was banned, and they are what stops a banned user coming straight back. Comments you left on other people's posts are kept as part of those conversations; email privacy@top5ive.app with your username if you want them removed as well and we'll do it by hand.
• Records we are legally required to retain, such as purchase and tax records for App Store transactions
• Anonymised, aggregated statistics that cannot be linked back to you
• Content other players have already saved or re-shared outside the app, which we cannot reach

Before you go

• Coins, VIP time and anything else you purchased are forfeited and not refundable by us. Subscription refunds are handled by Apple.
• Cancel any active subscription separately in Settings → Apple ID → Subscriptions — deleting your account does not cancel it.
• Your username is released and someone else may take it.

Questions first? See our Privacy Policy or Support page.