Support

We're here to help!

Frequently Asked Questions

How do I create a game?

Tap “Play” from the home screen, choose your game mode (vs Friends, vs AI, or Pass & Play), select a category, and start making your Top 5 list!

How do I invite friends?

Create a game room and share the room code with your friends. They can join by entering the code in the app. You can also share an invite link directly via Messages, WhatsApp, or any messaging app.

What are penalties?

When you lose a game, you “Pay the Price” by recording a short video of yourself doing a fun or embarrassing penalty (like singing a song or doing a silly dance). These videos are shared on the live feed for everyone to enjoy!

Can I skip a penalty?

Yes! You can skip penalties by watching an ad and spending coins. VIP members can skip with just coins. But where's the fun in that? 😉

How do I report a video, a message or a player?

Every place someone else's content appears has a report control. On a penalty video in the feed, tap the Report flag. In a chat, tap the menu at the top of the conversation. In in-game chat, press and hold the message. On a player, open them from a game, the feed, your friends list or a story.

We have zero tolerance for objectionable content and abusive users. Every report is reviewed, and content that violates our Terms of Service is removed and the user responsible ejected within 24 hours. Content reported by several people comes down immediately while it is reviewed. If something is urgent, email support@top5ive.app.

How do I block someone?

Use the same menu you would report from and choose Block. Blocking takes effect straight away: a blocked player can no longer message you, their videos leave your feed, they disappear from your chats and leaderboards, and they cannot send you friend or game invites. You can see and undo your blocks in Settings → Blocked Users.

How does vs AI mode work?

Challenge our AI characters (RoastBot, ChillBot, ChaosBot, and more) to a Top 5 battle. You take turns picking, and at the end, choose how the winner is decided: AI Judge, Text a Friend, or let the community vote with Viral Verdict!

I can't sign in

Top 5ive signs you in with a code sent to your email — there is no password to forget. If the sign-in screen won't let you through:

Still locked out? Email support@top5ive.app from the email address on the account and include your username. Sending from that address is how we verify it's you — we can't restore an account from a different email.

I never got my verification code

If nothing arrives after a 10-minute wait, email support@top5ive.app from the address you are trying to use and tell us roughly when you signed up so we can find the account.

I forgot my username

You sign in with your email, not your username, so a forgotten username never locks you out — sign in and it's on your profile. If you need it before you can get back in, email support@top5ive.app from the email address on the account and we'll look it up and reply with it. For your protection we only send it back to the address that's already on the account.

How do I delete my account?

Go to Settings → Danger Zone → Delete Account, at the bottom of the Settings screen. This will permanently remove your account and all associated data. This action cannot be undone. If you no longer have the app, use our account deletion page to send the request instead.

Troubleshooting

App is crashing or not loading

Can't join a game room

Notifications aren't working

Contact Us

Still need help? We'd love to hear from you!

Email: support@top5ive.app

Response Time: We typically respond within 24-48 hours.

Report a Bug

Found a bug? Help us squash it! The quickest way is our feedback form — pick “Bug Report” and it reaches us straight away. You can also email bugs@top5ive.app with:

Feature Requests

Have an idea to make Top 5ive even better? We're all ears! Share it on our feedback page or send your suggestions to ideas@top5ive.app

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